Payment, Shipping and Refund Policy
Track my order
When your package is shipped, you will receive a shipping confirmation email indicating the tracking number and carrier for your order. You can also, by logging into your account, consult the "My Orders" tab to access the status and tracking number of your current orders.
If your order contains multiple products, delivery may be made in multiple packages that will be delivered to you on separate dates, within a period of between 1 and 12 days.
Modify or cancel my order
Once your order has been confirmed, it is no longer possible to modify or cancel it. If the products you ordered do not suit you, you can return them.
Right of withdrawal
You have 14 days from receipt of your order to return any defective product. The product(s) must be returned complete in their original packaging, accompanied by instructions and a copy of the invoice. Items returned incomplete, damaged, damaged, or soiled by the Customer will not be refunded.
In what situations can the purchased product be returned?
Returns are only accepted if the watch has a malfunction, machine damage, scratches, or any other damage to the watch or the packaging it is in.
Return and refund of promotional items
Promotional items are subject to the same return and refund conditions as regular items.
Refund of my return
Reimbursement for your return will be made within 14 days from the date of receipt of your return.
Secure online payment?
All information relating to your card (card number, account holder, expiration date, etc.) is entered on Shopify and under no circumstances will your information circulate unencrypted on the Internet and under no circumstances will this information be disclosed outside of Shopify.
As soon as you arrive on our payment system, your connection is secure and all exchanges will be encrypted.
100% secure payment
We pay particular attention to the security of your online purchases. All transactions on our site are 100% secure and confidential.
What are the payment methods?
You can pay for your purchases by credit card. The Olevs Montres online store accepts the following credit cards: Visa, Mastercard, American Express, Carte Bancaire, Apple Pay, Google Pay, Shop Pay.
Payment is processed directly by Shopify. Your confidential information will be stored and protected directly by Shopify. For this reason, you will need to re-enter this information each time you make a new purchase in our online store. For your convenience, you can always remember this information. It will be saved 100% securely by Shopify, and you can delete it at any time.
Payment by PayPal
You can also pay for your purchases using PayPal, the world's leading online payment method. In this case, the payment will be processed by PayPal according to their terms and conditions. If the transaction is declined, you will need to contact them directly.
Contact customer service Olevs Watches
Our customer service team is here to answer all your questions and concerns. You can contact us by email at contact@olevsmontres.com . We strive to provide fast and personalized service to ensure your complete satisfaction.