Payment, Shipping and Refund Policy
Track my order
When your package is shipped, a shipping confirmation email will be sent to you indicating the tracking number and the carrier of your order. You can also, by logging into your account, consult the "My orders" tab to access the status and tracking number of your current orders.
If your order contains several products, delivery may be made in several packages which will be delivered to you on separate dates, within a period of between 1 and 12 days.
Modify or cancel my order
Once your order has been validated, it is no longer possible to modify or cancel it. If the products you ordered do not suit you, you have the possibility to make a return.
Right of withdrawal
You have 14 days from receipt of your order to return any defective product. The product(s) must be returned complete in its original packaging, accompanied by instructions for use and a copy of the invoice. Items returned incomplete, damaged, damaged or soiled by the Customer will not be refunded.
In what situations can the purchased product be returned?
Returns are only accepted if the watch has a malfunction, machine damage, scratches or any other damage to the watch or the packaging it is in.
Return and refund of promotional items
Promotional items are subject to the same return and refund conditions as for regular items.
Refund of my return
Reimbursement for your return will be made within 14 days from the date of receipt of your return.
Secure online payment?
All information relating to your card (card number, account holder, expiration date, etc.) is entered on Shopify and under no circumstances will your information circulate in clear text on the Internet and under no circumstances will this information be disclosed outside of Shopify.
As soon as you arrive on our payment system, your connection is secure and all exchanges will be encrypted.
100% secure payment
We pay particular attention to the security related to the payment of your purchases in our online store. All transactions carried out on our site are 100% secure and confidential.
What are the payment methods?
You can pay for your purchases by credit card. The Olevs Montres online store accepts the following credit cards: Visa, Mastercard, American Express, Carte Bancaire, Apple Pay, Google Pay, Shop Pay.
Payment is made directly by Shopify. Your confidential information will be saved and protected directly by Shopify. For this reason, you will have to re-enter this information for each new purchase in our online store. For convenience, you always have the option to memorize them. They will be saved 100% securely by Shopify and you can delete them at any time.
Payment by paypal
You can also pay for your purchases via Paypal, the world leader in online payment methods. In this case, the payment will be processed by Paypal according to their general conditions. If the transaction is refused, you will need to contact them directly.
Contact Customer Service Olevs Watches France
Our customer service is here to answer all your questions and concerns. You can contact us by email at contact@olevsmontres.com . We strive to provide a fast and personalized service to ensure your complete satisfaction.